Starting a return or cancellation
Use the contact page and include your order number and the store name so the request can be identified. Follow the store's instructions before sending an item back.
Return and cancellation terms may vary by store, product and applicable law. Review the information shown for the item and at checkout before ordering.
Use the contact page and include your order number and the store name so the request can be identified. Follow the store's instructions before sending an item back.
If there is a problem with an item, contact us through the contact page and include your order number and details of the issue. The store and applicable consumer rules determine the next steps.
Refund eligibility, processing and timing depend on the store, payment method and applicable rules. Any specific terms for your purchase should be confirmed by the store.
For general information about cancellation rights and their exceptions, see the Norwegian Consumer Council guidance.